Its 2017: what case can be made for the Government to be in the broadcasting business, competing unfairly with the private sector? The CBC receives advertising and cable/satellite fees-fees greater than CTV and Global but this is not enough for the greedy CBC who also receive more than a billion dollars of your tax money. And now the new Trudeau Government has promised at least an additional $150 million dollars a year to this biased, wasteful government broadcaster. As is, Taxpayers continue to be hosed to the tune of about $100,000,000 (yes, 100 MILLION) of our taxes every 30 days with no CBC accountability to taxpayers as they continue with their biased news service serving only the extreme socialists and anti-Semitics. Wake up Canada!

cbcExposed continues to hear from confidential sources inside the CBC about the "scandal du jour" and we will continue to expose their reports of waste, abuse and bias while we protect our sources. We take joy in knowing CBC-HQ visits us daily to research our stories such as the CBC Sunshine List, ongoing scandals including the epic Dr. Leenen case against The Fifth Estate (the largest libel case ever awarded against the media in Canadian history) where no one at CBC was fired and taxpayers paid the award and legal costs for this CBC Libel action. Writers and filmmakers take note-this is a Perfect story for a Documentary!

cbcExposed continues to enjoy substantial visitors coming from Universities and Colleges across Canada who use us for research in debates, exams, etc. We ask students to please join us in this mission; you have the power to make a difference! And so can private broadcasters who we know are hurting from the dwindling Advertising revenue pool and the CBC taking money from that pool while also unfairly getting Tax subsidies money. It's time to stop being silent and start speaking up.

Our cbcExposed Twitter followers and frequent visitors to cbcExposed continue to motivate us to expose CBC’s abuse and waste of tax money as well as exposing their ongoing left wing bully-like news bias. Polls meanwhile show that Canadians favour selling the wasteful government owned media giant and to put our tax money to better use for all Canadians. The Liberals privatized Petro Canada and Air Canada; it’s time for the Trudeau Liberals to privatize the CBC, not give them more tax money.

What does it take for real change at the CBC? You! Our blog now contains a link to the Politicians contact info for you to make your voice heard. Act now and contact your MP, the Cabinet and Prime Minister ... tell them to stop wasting your money, and ... sell the CBC.

Tuesday, July 16, 2013

CBC outsources to a labour force scattered all over the globe

The Canadian Broadcasting Corporation is a national news source.

In March of 2008 the news site added a user commenting forum, that can be seen at the bottom of most news and sports stories.

On June 25th 2013 the CBC unveiled the newest version of it's forum software amid some surprise and a storm of objections, drawing nearly 2200 comments about the forums themselves.

In a blog post of June 26, 2013 Jennifer McGuire, CBC's editor in chief gives us some idea what is involved in moderation of such an active forum. She tells us the forums receive up to 300,000 comments a month and often can peak at 1,000 per hour on active stories. She also tells us that about 75 to 80 percent of the comments they receive are published.

A little bit of simple math begs the question: What happens to the other 20 to 25%?

Ms Mcguire also tells us the CBC does not do the actual moderation. Like the software, this is outsourced. This time, to a company named ICUC Moderation which is based in Winnepeg, Manitoba. ICUC in turn employs "telecommuters", outsourcing their own labour force to people scattered all over the globe. A comment posted in Ontario might be moderated in Argentina.

Having looked into this I believe the problem is structural, a result of "double outsourcing":

1 - The individuals doing moderation are scattered all over the globe. By virtue of distance it is difficult to envision each moderator receiving proper training... or any training at all.

2 - ICUC management is one step removed from the stream of individual comments. It is not possible for them to adequately oversee the comment by comment decisions of each Moderator. Thus; it is entirely possible that some moderators will "game the system", meeting quotas to get their paycheque, or moderate in unfair, even biased ways without ICUC knowing about it.

3 - In particular the common practice of disallowing comments about moderation leaves one to think they are hiding widespread user dissatisfaction from their bosses.

Since the CBC is two steps removed from the actual moderation, it is beyond unlikely they would catch a bad moderator -or company- until someone brings it to their attention.

If you experience questionable moderation of your comments, here are a few people you can write to about it:

  • The CBC's content moderator cbc.moderator@cbc.ca
  • Andrew Yates, Producer, Community team andrew.yates@cbc.ca
  • Jennifer McGuire Editor in Chief jennifer.mcguire@cbc.ca
  • Hubert T. Lacroix President and CEO ht.lacroix@cbc.ca

Being more than two steps removed from the moderation process, it is very unlikely that any of these people will know about the problem unless we bring it to their attention.

Read the full story.

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