Mostly, they complain. Often, they’re writing to tell me they’ve given up. They stopped watching because the hour of news is confusing and they don’t feel they’re getting a definitive, authentic roundup of the important news of the day.
Some long-time viewers are irritated by the use of on-screen text to promote an upcoming story in a certain number of minutes. The appearance of the text is too brief to read, let alone register.
The National is on the air for hours every night. Capturing the tone, style and methodology is tricky. It’s not the same every night, no matter what some readers feel.
What it doesn’t have is cohesion, nor does it offer the traditional attempt at defining the news tally of the day. If viewers are fleeing, that’s utterly understandable.